Data Analytics & Cloud Provider
$731,250
Business Value
Resulting from a 55% increase in user stories released annually
27%
Productivity Uplift
Productivity uplift equaling 4 FTEs & $354,344 in annual savings
5–7X
Reduced Cloning Times
$125,872 saved annually by reducing clone-down times
3K
Monthly Update Sets
Seamless management of 3K+ monthly update sets while maintaining compliance with FedRAMP standards
About the company
A leading global provider of data analytics and cloud solutions, empowering businesses with scalable infrastructure and advanced analytics. With a vast ServiceNow footprint, the company required a consistent, automated approach to managing deployments and maintaining compliance across multiple instances.
Industry
Insurance
Employees
Global Deployment
Equity
Business Challenge
Managing multiple ServiceNow instances posed significant challenges for the company, including: • Instance Inconsistencies – Environments frequently drifted out of sync, leading to unexpected failures during deployments. • Manual Governance Overhead – Tracking changes and enforcing compliance through spreadsheets was inefficient and prone to errors. • Delayed Release Cycles – Development and operations teams struggled with slow and complex manual processes, impacting time-to-market for new features.
To overcome these challenges, the company implemented the Multi-Instance Management Platform from xtype, enabling:
• Automated Instance Synchronization – Ensured that all ServiceNow instances remained aligned, reducing configuration drift and eliminating manual interventions.
• Zero-Touch Deployments – Introduced policy-driven automation, streamlining release cycles and reducing deployment failures.
• Improved Governance and Compliance – Established an immutable record of all changes, ensuring audit readiness and compliance with industry regulations.
By adopting xtype, the company transformed its ServiceNow operations, achieving faster releases, fewer errors, and stronger governance. Deployment accuracy improved by 80%, while the time required for compliance audits was cut in half. These improvements allowed teams to focus on delivering business-critical innovations rather than managing administrative overhead.
Not enough people in the platform team?
