Global Life Sciences Leader Streamlines ServiceNow Deployments and Compliance with xtype
10X
Deployment Velocity Improvement
A 10x improvement in deployment velocity, significantly reducing release times
🛡
Automated Governance, Stronger Compliance
Streamlined regulatory compliance with immutable audit trails and policy-driven governance
⏳
Less Downtime
Eliminated manual release errors, minimizing downtime and ensuring faster, more reliable releases
75%
Reduced Audit Preparation
Freed platform teams to focus on innovation rather than manual validation
About the company
A global life sciences company specializing in medical research, healthcare solutions, and pharmaceutical innovation. With a large-scale digital infrastructure supporting mission-critical operations, the company required seamless governance, compliance, and efficient management of its ServiceNow environments.
Industry
Insurance
Employees
Global Deployment
Equity
Business Challenge
The company faced growing complexity in its ServiceNow instance management, leading to inefficiencies in deployments, compliance risks, and governance challenges. Reliance on manual release tracking in spreadsheets created inconsistencies between sub-prod and production environments. Additionally, compliance audits were becoming increasingly time-consuming and resource-intensive, exposing the organization to regulatory risks.
By leveraging the Multi-Instance Management Platform from xtype, the life sciences leader automated its ServiceNow governance and compliance processes. Key benefits included:
• Automated Compliance Readiness – Eliminated spreadsheet-based tracking with an immutable audit trail, ensuring all deployments met security and compliance standards.
• Improved Deployment Accuracy – Reduced the risk of human error by automating updates, app deployments, and environment synchronization.
• Real-Time Visibility and Control – Enabled proactive governance with centralized monitoring of all ServiceNow instances, ensuring consistency and stability.
As a result, the company significantly reduced compliance overhead, cut deployment errors, and enhanced its ability to deliver secure, reliable updates across all ServiceNow environments. The improved governance model reduced audit preparation time by 75%, freeing IT and compliance teams to focus on innovation rather than manual validation processes.
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