Regional Financial Institution Transforms ServiceNow Governance and Deployment with xtype
27%
Increase in User Stories
Annual increase in user stories equates to $118,800 in added business value
$226,200
Annual Savings
A 51% productivity uplift equates to 2 FTEs annually
13%
Cloning Cost Reduction
Reduction in cloning costs improves efficiency and reduces overhead
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Instance Synchronization
Mitigate deployment errors & delays by keeping non-prod instances production-like
About the company
A leading regional financial institution providing a full spectrum of banking and financial services to individual and corporate customers. Focused on digital transformation, the institution sought to enhance operational efficiency and governance across its ServiceNow environments.
Industry
Insurance
Employees
Global Deployment
Equity
Business Challenge
The financial institution faced significant challenges in managing multiple ServiceNow instances, leading to delays, governance blind spots, and inconsistent deployments. Their teams relied heavily on spreadsheets to track update sets, plugins, and configurations, resulting in manual errors, deployment bottlenecks, and compliance risks. Additionally, the lack of real-time visibility into instance synchronization made troubleshooting slow and inefficient.
The institution adopted the Multi-Instance Management Platform from xtype to transform its ServiceNow governance and deployment processes. By automating instance synchronization, ensuring an immutable record of changes, and enabling zero-touch deployments, the organization was able to:
• Reduce Deployment Lead Time – Eliminate manual processes and automate ServiceNow updates, cutting release preparation efforts from days to minutes.
• Improve Compliance and Governance – Introduce automated audit trails, ensuring compliance readiness while reducing governance overhead.
• Minimize Risk of Errors and Outages – Maintain real-time visibility into updates, plugins, and configurations, preventing deployment failures.
This transformation allowed the institution to reduce operational risks, accelerate time-to-market for new features, and enhance governance over its ServiceNow environment. The results not only boosted developer productivity but also ensured regulatory compliance with a transparent, automated, and controlled deployment process.
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