Top North American Bank Streamlines ServiceNow Deployments and Strengthens Compliance with xtype
29%
Productivity Uplift
Productivity uplift is equivalent to 5 FTEs
23%
More User Stories
495 additional user stories released annually
18%
Reduction in Cloning Costs
Improving mean-time-to-clone-readiness
SOC
Compliance Ensured
SOC compliance ensured through automated audit trails & governance
About the company
One of North America’s largest banks, providing retail, corporate, and investment banking services to millions of customers. The institution relies heavily on ServiceNow to manage IT service operations, regulatory compliance, and digital transformation initiatives.
Industry
Insurance
Employees
Global Deployment
Equity
Business Challenge
As the bank expanded its ServiceNow usage, it encountered significant challenges in governing multiple instances and ensuring compliance: • Inconsistent Environments – The lack of real-time synchronization between development, testing, and production instances led to frequent errors and rework. • Manual, Spreadsheet-Based Change Tracking – Compliance and audit teams struggled to maintain accurate, auditable records of deployments. • Deployment Delays and Operational Bottlenecks – Manual processes made code promotion slow and error-prone, impacting service delivery speed.
The bank implemented the Multi-Instance Management Platform from xtype to enhance its ServiceNow governance and automation. The impact was immediate:
• Automated Change Management & Compliance – An immutable audit trail replaced manual spreadsheets, ensuring regulatory adherence.
• Zero-Touch Deployments – Automated release workflows eliminated manual errors, reducing deployment lead times by 70%.
• Improved Instance Consistency – Real-time visibility and automated synchronization kept instances aligned, reducing post-deployment issues by 60%.
With xtype, the bank streamlined compliance processes, reduced deployment failures, and accelerated time-to-market for IT service improvements. These enhancements allowed teams to focus on delivering business-critical innovations rather than troubleshooting deployment inconsistencies.
Not enough people in the platform team?
