Platform Owners Must Master Platform Optimization to Drive Innovation

Zurich Insurance has reduced the time it takes to develop and roll out ServiceNow applications from a week and a half to a day and a half through a syncing tool. About a year ago, faced with the end of support of a tool used to sync instances of its ServiceNow platform, Zurich Insurance turned to ServiceNow development partner Xtype for a replacement, which has saved its development team days every time new applications are developed and rolled out.

Perhaps the biggest challenge with digital transformation lies in understanding where the transformation occurs. Digital transformation doesn't begin or end by offloading workloads or moving core systems to the cloud. It doesn't come about through the development a cool customer-facing app. Paralleling its philosophical forerunner, DevOps, the process of digital transformation begins by looking inward. It is a matter of organization. "Digital transformation initiatives should be focused not on customer solutions, but on day-to-day business fundamentals," says Scott Willson, head of product marketing for xtype.io, a software startup that works primarily with large enterprise clients that use the ServiceNow cloud computing management platform. "You've got to be the best version of yourself before you can put your best foot forward for your customers."

xtype, the agile software delivery company, today launches xtype View™, the world’s first multi-instance viewer and platform engineering dashboard designed for ServiceNow professionals.